Returns Made Clear

1. Return Eligibility

To be eligible for a return, products must meet the following requirements:

• Return requests must be submitted within 14 days after delivery.
• Products must be unused, unworn and returned in their original condition.
• Products should include original packaging and any included accessories.
• Customers must provide order details when submitting a return request.

2. Items Not Suitable For Return

Returns may not be accepted for products that:

• Have been worn, used or altered after delivery.
• Are returned without original packaging where packaging is required for product protection.
• Are damaged due to improper handling after delivery.

3. How To Request A Return

Customers should follow these steps:

• Contact our support team within 14 days after receiving the order.
• Provide the order information and reason for the return request.
• Wait for return instructions before sending the item back.
• Package the product securely and return it according to the provided guidance.

4. Return Review Process

After the returned product arrives, we will review its condition within 5 business days.

Once the return has been approved, the refund process will begin.

5. Refund Processing Time

Approved refunds are normally processed within 5–10 business days after return approval.

The final time for funds to appear may vary depending on the customer’s financial institution and processing arrangements.

6. Refund Method

Approved refunds will be issued using the original payment method used for the order.

Customers will receive confirmation once the refund process has been completed.

7. Delivery Charges

Original delivery charges are generally non-refundable unless the return relates to an issue covered by applicable customer service arrangements.

Customers are responsible for return delivery arrangements unless otherwise agreed.

8. Damaged Or Incorrect Items

If an item arrives damaged or there is an issue with the received product, customers should contact us within 7 days after delivery.

Please include relevant order information and supporting details so our team can review the request.

9. Cancellation Requests

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has already entered preparation or dispatch, cancellation may no longer be possible and the standard return process will apply.

10. Contact Information

For questions regarding returns, refunds or order assistance, please contact TEEFLYER LTD.